FAQ

What mobile phones are supported?

  • iOS 7.1 and newer for iPhone 4S and newer
  • Android 4.4 and newer on Bluetooth® Smart Ready devices.

Will the Ripple service call 911 on my behalf?

Yes, but this will depend on your settings. When you activate an alert, your Ripple Team is always notified. When setting up your profile, you can instruct your Ripple Team to send Police if you click 3 times for emergency situations. If you have configured your profile this way, they will execute this command.

Where does Ripple work, geographically?

Ripple covers the entire continental United States. We will be expanding to other locations in the near future.

How will I know help is on the way?

When you create your profile you will instruct your team on how you would like them to notify you when help is on the way. Users may choose to receive this notification either through a phone call or text message. Ripple provides users the flexibility to change this preference in the app anytime they choose.

Can I give my device to someone else?

No. Your wearable is coded to your profile and identifies you specifically.

If I have multiple devices connected to my profile, how do I distinguish between them?

You can identify a wearable by opening the mobile application >Devices> Press and hold the wearable for 5 seconds, and the mobile application will provide you the status of this particular device, including remaining battery life.

What is the warranty on the wearable device?

Ripple Network Technologies, Inc. warrants that your Ripple Wearable product ("the Wearable") will be free from defects in materials and workmanship for a period of 180 days from the date of delivery to the original retail purchaser ("the Warranty Period"). If a defect in the Wearable arises within the Warranty Period, Ripple Network Technologies, Inc. will, at its sole option and subject to applicable laws: (a) repair or replace it with a new or refurbished wearable; or (b) refund the original purchase price upon return of the defective Wearable. This Warranty does not apply to Ripple Wearables you purchase from unauthorized resellers, or where the instructions for use and activation of the Wearable are not complied with or where the Wearable is damaged as a result of abuse, accident, modification or other causes beyond reasonable control.

ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PRODUCTS ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

How long will the battery last?

The wearable is designed to last up to six months, this can be shorter with increased usage. Users can always view the battery life of their wearable in the Ripple app.

How can I test my wearable?

You can test your wearable device by opening the mobile application >Devices> Press and hold the wearable for 5 seconds and the mobile application will let you know the status of your device, including remaining battery life.

What happens if I accidentally press my Ripple wearable?

Not to worry, you can either cancel the call through your app by pressing “Let’s not do that now” or verbally notify your Ripple Team when they call you.

What can I do if my device is not showing up when I try to pair it?

Follow the steps below:

  1. Make sure the Bluetooth feature is activated on your cellphone.
  2. Make sure no one in your immediate vicinity is also trying to pair their wearable.
  3. Shut down the Ripple App, then Re-launch the app after 20 seconds.

If your phone is still not recognizing your wearable, contact the Ripple team through the Ripple application and they will assist you through the troubleshooting process.

What is the Bluetooth range of my wearable to my cellphone?

The Bluetooth range of the device varies with your surroundings. The Bluetooth range of your Ripple wearable can typically reach up to 120 feet.

How do I manage my subscription?

Send us your request here to manage your subscription.

What is the monthly cost of the subscription?

Users have 24/7 access to a live, human support team of safety specialists, available to them anywhere in the United States for a nominal subscription price of $10/month.

I have a working device, but I have suspended the service. How do I reactivate my subscription?

You will be able to reactivate your subscription through the application, website, or calling the Ripple team.

Can multiple people use my subscription and/or device?

No, your wearable and profile are tied to your personal subscription. Alerts triggered from your wearable or in-app profile will only call your phone and display your profile to the Ripple Team.

Can the Ripple Team track me all the time?

No, our system does not track any user unless the user has activated an alert. Once the situation is over and the case is closed, your location becomes unknown to the Ripple Monitoring Team.

How do I cancel an alert?

To cancel an alert, click “Let’s not do that now.” in the app when connecting to your Ripple Team. If your Ripple Team has already called you back, verbally communicate to them that you do not have an alert.

Why does the Ripple app ask for multiple permissions (microphone, camera, location services.)?

In order to create a powerful and effective service that helps keep you safe, Ripple needs to access some of your mobile phone’s services and features. Most mobile operating systems require that users confirm access to these services the first time an app tries to use them.

If you deny access to your Location Services/GPS and Microphone, it could be difficult, and potentially impossible, for your Ripple Team to get you the help you need. Your location can only be shared with your Ripple Team if you allow the app to access it from your phone. Your location and other features are not accessible to your Ripple Team until you send an alert, and only available when that alert is active. We strongly believe in your privacy and protect it closely.

Does GPS need to be enabled on my phone all the time?

Yes. For the location feature to work, you must have GPS enabled on your smartphone.

I have a running subscription, but I lost my device. What do I do?

Additional wearables can be ordered online or via the mobile app.